Privacy Policy – Decor Crest

At Decor Crest, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website or place an order. By using our services, you agree to the terms of this policy.

1. Collection of Personal Information

As a visitor, you can browse our website without sharing personal details. However, when you register or place an order, we may collect:

• Name, phone number, address, and email ID (to process and deliver orders).

• Delivery details, gift messages, and customization requests.

• Payment details (processed securely via third-party gateways).
   

Some information is mandatory for order processing; without it, services may not be fulfilled.

2. Use of Personal Information

We use your information to:

• Process orders, payments, and deliveries.

• Provide customer support and respond to queries.

• Send order updates, confirmations, and service-related messages.
   

• Inform you about offers, promotions, or new products (optional).

• Improve our website, products, and customer experience.

We do not sell or rent your personal information to third parties.

3. Handmade & Customized Products Disclaimer

Many of our offerings, especially cakes, flower arrangements, décor, and hampers, are handcrafted. As such:

• The final product may vary slightly in design, color, or finish from the images shown online.

• Cakes may be customized based on client requests; variations in decoration or texture are natural.

• Substitutions (flowers, décor elements, or packaging) may occur due to availability, but we always ensure equal or higher quality.
   

These variations are part of the uniqueness of handmade products and are not considered defects.

4. Information Sharing with Service Providers

We may share necessary information with trusted service providers such as payment gateways, delivery partners, or vendors assisting us in fulfilling your order. These partners are obligated to protect your data and use it only for the agreed purpose.

5. Data Retention

We retain your information for as long as your account is active or as required for order fulfillment and legal compliance. You may request deletion of your account or personal information by contacting us at support@decorcrest.co.

6. Updating Your Information

You can update or correct your personal details by logging into your account. For sensitive updates (e.g., email or phone), you may need to contact our support team.

7. Protection of Your Information

Your data is stored on secure servers with restricted access. Sensitive information (such as payment details) is encrypted using industry-standard security protocols. While we take all necessary precautions, please note that no system is 100% secure.

8. Cancellations & Refunds

• Orders cannot be cancelled within 30 minutes of the selected delivery time.
   

• No refunds will be issued unless an incorrect product is delivered.
   

• Any such claims must be raised immediately with supporting proof (e.g., images).
   

• In rare cases where a refund is approved, applicable processing charges may be deducted.
   

9. Legal Disclosures

We may disclose your personal data if required by law, court order, or government request, or if necessary to protect our rights, safety, or business interests.

10. Communication & Opt-Out

By placing an order, you consent to receive emails, SMS, or WhatsApp updates regarding your order and occasional promotional messages. You may opt out of promotional communication at any time by contacting us.

11. Grievance & Contact Information

For queries, clarifications, or grievances, please contact us:

support@decorcrest.co
  Decor Crest, Shraddha Suman Flowers Private Limited, Delhi, India
(Registered Address available on request as per compliance requirements)

12. Governing Law & Dispute Resolution

This Privacy Policy is governed by the laws of India. In case of disputes, both parties shall attempt amicable resolution. If unresolved, the matter will be referred to arbitration under the Arbitration and Conciliation Act, 1996, with jurisdiction limited to Delhi, India.